Our products are custom designed at the time of the order, therefore we ask that you make your selections carefully . We only offer refunds if the wrong item was sent to you or in damaged condition. You must contact us within three days of receiving your purchase. Any return must be approved first. If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 7 days of receipt. It must be returned in its original condition or a refund will not be issued.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Goods will only be accepted for return if they are returned within 7 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.
***CUSTOMER IS AWARE & AGREES TO THE FOLLOWING; SOME OF OUR HAIR ACCESSORIES/CLOTHING MAY INCLUDE SMALL PARTS WHICH COULD POSE A CHOKING HAZARD FOR CHILDREN UNDER 3YRS. PLEASE USE WITH CARE AND PROPER SUPERVISION. BUYER ASSUMES ALL RESPONSIBILITY FOR ITEM(S) PURCHASED. ***